Policies


[ All prices are in US Dollar. ]

Overseas customers : Paypal only. 

Hong Kong customers : Paypal or Bank Transfer ( Hang Seng Bank or Bank of China accounts )


Overseas customers :

Shipping method :- We provide FREE SHIPPING WORLDWIDE. USA orders will be send out by E-express (signature not required) and other countries will be send out by registered airmail (signature is required) from Hong Kong Post. Tracking number will be provided for each shipment. 

Shipping leadtime:-  We usually do not keep stock. Customers can expect their orders to be completed in about 7 working days. It usually take about 1-4 weeks for delivery.


[ IMPORTANT !! If the package is returned due to unclaimed, customers will be responsible for any re-shipping fees. ]

For urgent delivery, customers can pay for EMS or courier service for a faster delivery. 



Hong Kong customers :

Shiping method :- Orders will be send out via registered surface mail by Hong Kong Post. Tracking number will be provided. No trading in person ! 

Shipping leadtime:- We usually do not keep stock. Customers can expect their orders to be completed in about 7 working days. It take about 1-2 working days for delivery. 

 


Each piece is handmade and the cost is very high. Returns and exchanges are only available for customers who receive damaged,  defective or wrong items. If you receive a damaged or defective item please contact us immediately, as no returns or exchanges will be accepted after 14 days upon receipt of products.

Since all resin products are handmade, tiny bubbles appear in the resin is unavoidable. Return or exchanges are not offered for reason due to minor quality problems or color deviation.

No refund and exchange for custom orders except wrong items  are being sent. 

If you have any further questions please do not hesitate to contact us (info@faz-jewelry.com) .